Managed Services & Infrastructure Support
Managed Service – on site
Kinetic IT adopt a partnership approach to our managed service contracts, working with you to identify those areas where we can best assist. You may not require all our service offerings, so we tailor to where we add value to your bespoke requirements. We can provide 24/7/365 support as required for data centres, offices and campus site management.
Our managed services include:
- Management, maintenance and support of office-campus IT infrastructure
- Desktop support
- Data centre management and support
- Asset management and end of life ( EOL ) support
- Development and maintenance of asset management and connectivity databases to provide accurate infrastructure tracking
- Implementation of site-specific standards / requirements for cabling, network configuration, labelling and documentation
- Infrastructure ‘health checks’, testing, documentation, monitoring and quality audits
- Provision of fault finding and resolution services for networking and voice infrastructure
- Provision of Portable Appliance Testing (PAT)
Managed Service – off site
Kinetic IT also provide off-site managed services, based on a “remote hands” system, whereby we work with you to an agreed Service Level Agreement (SLA). We can agree and prepare specific terms of an SLA with you based on first line response times and site attendance times, in relation to incident reports.
Move Add Change (MAC) Services
IT Migrations
Kinetic IT provides a full IT relocation service which can cover the move of a single device in an office through to relocating an entire data centre. The key to successful delivery is planning every detail with precision.
Our services include:
- Consultation and project planning
- Office desktop MAC
- Data centre audit, relocation, migration and consolidation
- Data centre capacity planning and infrastructure readiness
- Disposal, recycling or reselling of redundant EOL active equipment
